REFUND POLICY

DCX is a personal entertainment project created by Ryneide. DCX is not a registered company or legal entity.

Credit Purchases

All credit pack purchases on DCX are non-refundable, except where required by your statutory rights under the UK Consumer Rights Act 2015 or other applicable consumer protection laws.

Virtual Credits

DCX Credits are virtual entertainment credits, not financial instruments. They have no monetary value and cannot be converted to real currency. Unused credits have no cash value and are not refunded upon account termination or voluntary account closure.

Billing Disputes

For billing disputes, contact billing@dcx.gg with your transaction details. We aim to respond within 48 hours.

Chargebacks

Filing a chargeback without first contacting us will result in immediate account suspension pending investigation. We encourage you to reach out to us first so we can resolve any issues directly.